KEYSOCKS Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about KEYSOCKS.   I you need immediate assistance, please email us at help@keysocks.com, or call (800) 480-7550.

Order Payment

Payment Options

There are several payment options on our site. We accept Visa, Mastercard, American Express and PayPal. The total amount will be charged when the order is submitted.

Security

Keysocks.com uses the Shopify Platform, which is a Level I PCI Compliant shopping and checkout software. You can rest easy, as Shopify exists as one of the most secure e-commerce platforms available.

Shipping

U.S. Orders

Your order will be processed and shipped via USPS within one working day after it has been placed. Once your order has shipped, you will receive a confirmation email with the relevant details. We do our very best to ensure that you receive your socks as fast as possible. Standard Shipping will have your socks arrive in 2-5 business days.

International Orders

International Orders are shipped via FedEx. Standard International Shipping typically takes 7-14 days depending on your location. All International Orders (including Mexico and Canada) are charged $13.95 for shipping, regardless of order size.

Further Questions Regarding Shipping

If you have a question concerning your delivery, please email us at help@keysocks.com, or call our Customer Service Number:
(800) 480-7550.

Returns & 100% Guarantee

Our customer's satisfaction is our #1 priority. If you are not completely satisfied with your purchase, simply return the socks to us, and we will issue a full refund, or exchange the item for a different style/color. No questions asked, no hassle. Please email help@keysocks.com and we will issue a Paid Return Ship Label.

Sock Information

Material

Original & Wide Calf: 80% Polyester / 18% Nylon / 2% Lycra utilizing CoolMax® Technology and treated with UltraFresh®

Light: 32% Coffee Charcoal / 48% Rayon / 18% Nylon / 2% Spandex utilizing CoolMax® Technology and treated with UltraFresh®

Thickness

Regular and Wide Calf socks are a similar thickness to a tight. KEYSOCKS Light socks are similar to a dress sock. They will definitely keep you warm but won't bunch up in your shoe making it the perfect trouser/dress sock to wear with heels or flats. The Light are antimicrobial and cool your feet 1-2 degrees in warmer weather.

Sizing

The socks are one size fits most. We recommend you pull the sock over your calve first and maneuver over your toes accordingly. From a size 5 to size 10.5, we rarely find a foot they don't fit. For 17" calves and wider, try the Wide Calf to give you a little more room.

Washing Information

Wash your KEYSOCKS inside out and hang dry.

Wholesale Information

KEYSOCKS is always looking for the next fabulous retailer or distributor. Please email wholesale@keysocks.com to begin the application process.

Company Information

In October of 2009 the first KEYSOCK prototype was made. However, it took two and a half years to perfect the sock & KEYSOCKS launched August 2012. For more information, click here.